Shipping

Due to logistic restrictions, delivery service is unavailable in some areas. If you are unable to type your address during order placement, it means delivery is not supported in your area. We apologize for any inconvenience.

Shipping Method Shipping Time Costs
Express Shipping 1-3 Business days $7.99
Standard Shipping 8-20 Business days Free

If you found that:
1) your package has not been delivered within the specified time;
2) the tracking information shows that the package has been delivered but you have not received it;
or 3) your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.

RS：Because your order exceeds the local customs clearance requirements, you need to fill in the company information for customs clearance (for example, fill in the company name in the First Name, fill in the Company ID in the Last Name), otherwise it will affect the package customs clearance and transfer, thank you for your understanding and cooperation.

Shipping and Return Policies

Shipping Policy

At Plumera LLC, we strive to provide you with the best service possible. Our handcrafted soaps, lip balms, and other personal care products are made with love and care, and we want to ensure they reach you in perfect condition.

  • Processing Time: Because many of our products are made-to-order, they are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. This gives us time to handcraft and perfect each bottle and balm carefully and ensure optimal quality and longevity. You will receive another notification when your order has shipped.
  • Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will vary depending on your location and the shipping method selected at checkout.
  • Domestic Shipping: We offer standard shipping for all orders within the United States. We will typically use USPS as our shipping method. Estimated delivery time is 3-7 business days from the date of shipment and times will vary according to your location.
  • International Shipping: We are pleased to offer international shipping. Shipping charges and delivery times for international orders will vary based on the destination and will be calculated at checkout.
  • Customs, Duties, and Taxes: Plumera LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Order Tracking: Once your order has shipped, you will receive an email with your tracking number. Please allow 48 hours for the tracking information to become available.

Return Policy

We want you to be completely satisfied with your purchase from Plumera LLC . If for any reason you are not satisfied, we are here to help.

  • Return Window: You have 30 days from the date of purchase to return your item(s) for a full refund or exchange.
  • Eligibility: To be eligible for a return, your item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.
  • Return Process: To initiate a return, please contact our customer service team at help@plumeraessentials.com. Please provide your order number and the reason for your return. You must cover your own shipping costs for returns.
  • Refunds: Once we receive your returned item(s), we will process your refund. A credit will automatically be applied to your original method of payment within 7 days (although it may take up to 14 days depending on processing).
  • Exchanges: If you need to exchange an item for a different product, please contact us at help@plumeraessentials.com. We will guide you through the exchange process.
  • Non-Returnable Items: Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Contact Us

If you have any questions about our shipping and return policies, please contact us at help@plumeraessentials.com. We are here to help and ensure you have the best experience with Plumera LLC/plumeraessentials.com.

We value your choice to shop with us and strive to provide you with products that meet and exceed your expectations. We understand that returns are sometimes necessary, and we aim to make this process as smooth as possible. Please feel free to provide us with any feedback on your experience at any time